myToyota Connect

Frequently asked questions

• What are the key features and benefits of the myToyota Connect app?

  App features and benefits*:

  • Create & maintain your Connected vehicle profile
  • Enrol for Connected Services subscriptions and manage your subscriptions
  • View your fuel level and odometer
  • Customer Driver Settings^[CS11]: Set and receive customer driver notifications. E.g. speed, curfew
  • Vehicle Locator^[CS5]: Easily find your vehicle's recent location. E.g missing or forgot location (Subject to GPS reception)
  • Drive Pulse: Insights on driver acceleration, braking and cornering behaviour^[CS8]
  • Recent Trip: Review your last 10 trip details^[CS7]
  • Vehicle Status: View the status of your vehicle e.g. Window's open/closed
  • Vehicle Alerts: Receive notifications of your vehicle's state e.g. if you left your doors unlocked
  • Add your preferred dealer

  * Vehicle features vary by model and not all vehicles will have all features, to view your vehicles specific myToyota Connect features and inclusions, simply visit:  toyota.com.au/mytoyota-home/connect-overview

  myToyota Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Toyota, including availability of the telecommunications mobile network and GPS location positioning^[TL1]

  Operational service quality and accuracy are limited to the reception and transmission of data supporting myToyota Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Toyota’s control which can limit the ability or functionality of the system. Mobile usage at user's cost. Features subject to change.

• How do I finalise app setup and activate Connected Services?

  To activate your Connected Services, you will need to register and setup your myToyota Connect app account. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit:  toyota.com.au/connected/compatibility

  Following setup process should take 2-5 minutes

  Step 1:
  Download app and Register your Account

  1. Download the myToyota Connect app from the relevant app store (Apple App Store®*/Google Play™**) the app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
  2. During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted.

  You have now successfully registered your account!

  Step 2:
  Setup app and Add Vehicle

  1. Ensure the myToyota Connect app is open and logged in (check that Bluetooth is enabled)
  2. From the app home screen (My Garage), select ‘Add Vehicle’.
  3. Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)
  4. Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)
  5. Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership; review vehicle connected capabilities. Select 'Continue'
  6. The app will then present the available services on the vehicle. Select ‘Continue’.
  7.  At the Connected Services Agreements screen press ‘Accept’.
  8. When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the myToyota Connect app home screen. (Subscription) Select 'Continue'
  9.  Home screen – status now ticked – (view status green) 'Congratulations'
  10. Tap bottom tab 'Finish setup'
  11. In the Connected Activation dashboard tap "Activate Connected Services"
      1. Let's Connect tap "Let's get started"
      2. Step 1 Turn vehicle ignition on
      3. Step 2 Enter Odometer reading into the app 'Continue"
      4. Connected activation complete > Back to Dashboard

  Your myToyota Connect app is now setup!

  * App Store^® is a trademark of Apple, Inc. registered in the U.S. and other countries.
  ** Google Play™ is a trademark of Google LLC.

• Where do I find my Vehicle Identification Number (VIN)?

  Your vehicle's unique VIN is a 17 digit alphanumeric code, and can be found in the following locations:
  1. On the driver's or passenger's side door jamb
  2. On the lower right corner of the dashboard by looking through the windshield
  3. Printed on your vehicle's registration certificate or retail delivery card located inside Service & Warranty booklet
  4. In the index at the back of the Owner's manual.

• Does the app use my mobile phones data. e.g. data plan?

  Yes, all data costs associated with the use of the myToyota Connect app is the responsibility of the user.

• How do I delete my vehicle (unlink VIN) from my account?

  You can delete a vehicle from an account using the Remove Vehicle button at the bottom of the ‘My Garage’ menu in the app.

  If you experience any issues, please provide us with feedback within the profile section of the app or by contacting the Toyota Customer Assistance Centre on  1800 869 682  between Monday - Friday 9:30am-5:30pm or email:  connected.enquiries@toyota.com.au

• I am unable to sign in to the myToyota Connect app?

  Steps:
  Sign in error

  • Please check your email and password are correct
  • You can reset your password at the sign in screen by clicking "Reset It".

  VIN error

  • Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
  • If you have just purchased a used or demo vehicle please contact your Toyota dealer for further assistance.

  Your Toyota Dealer is the first point of contact for initial myToyota Connect app registration and setup queries.

  You can provide us with feedback within the profile section of the app or by contacting the Toyota Customer Assistance Centre on  1800 869 682  between Monday - Friday 9:30am-5:30pm or email:  connected.enquiries@toyota.com.au.

• When I enter my VIN I am getting an error message. 'This VIN is associated with another account.

  Steps:
  Sign in error

  • Please check your email and password are correct
  • You can reset your password at the sign in screen by clicking "Reset It".

  VIN error

  • Verify the VIN entered is correct and is a valid 17 digit alphanumeric code.
  • If you have just purchased a used or demo vehicle please contact your Toyota Dealer for further assistance.

  Your Toyota Dealer is the first point of contact for initial myToyota Connect app registration and setup queries.

  You can provide us with feedback within the profile section of the app or by contacting the Toyota Customer Assistance Centre on  1800 869 682  between Monday - Friday 9:30am-5:30pm or email:  connected.enquiries@toyota.com.au.

• Who do I contact if I have an enquiry or concern related to the myToyota Connect app or my account?

  You can contact the Toyota Customer Assistance Centre on  1800 869 682  between Monday - Friday 9:30am-5:30pm or email:  connected.enquiries@toyota.com.au

  For further information visit:  toyota.com.au/connected

• Where can I find the Ampol Foodary offer?

  The Ampol Foodary offer is only available on the myToyota Connect app. Find out more  here.

• How do I redeem the Ampol Foodary offer?

  Open the myToyota Connect app, go to the Ampol Foodary Offer, and display the QR code to an attendant at a  participating Ampol station  directly from the app.

• How do I disable the automatic myToyota pop-up on my iPhone when the Bluetooth® is on, and my car is switched on?
  1. Turn on your vehicle.
  2. On the head unit, tap “Menu”, then “Setup”.
  3.  Scroll to the left-hand side of the menu, then tap “Toyota App Suite”.
  4. Tap “Auto detect iPhone app” to turn off the option, then tap “Ok”.

  These steps will disable the automatic pop-up.

• How do I delete my myToyota Connect account?

  Please contact us via:

  1800 869 682
  connected.enquiries@toyota.com.au

  Monday - Friday
  9:00am - 5:30pm AET

  Please ensure you have cancelled any active paid subscription package(s) prior to requesting account deletion.

  You can cancel your subscription by using the myToyota Connect App. You can also cancel via our Connected Call Centre on  1800 869 682.

  To cancel your subscription in the myToyota Connect App, please follow these steps:
  1. Open the myToyota Connect App and navigate to 'myGarage'.
  2. Select 'Subscriptions'.
  3. Locate the package you wish to manage and select it.
  4. Tap on the option to cancel the subscription.

Disclaimers

[C12]   CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Requires compatible device, USB connection (or Bluetooth® connection for vehicles fitted with wireless CarPlay®), mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected.

[C13]   Android Auto™ is a trademark of Google LLC. Requires compatible device, USB connection (or Bluetooth® connection for vehicles fitted with wireless Android Auto), mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected. Speak to your Dealer about device compatibility.

[CS16]   The myToyota Connect App supports vehicles with a Build date from 2009 onwards, with or without Toyota Connected Services. A range of vehicles are equipped with Toyota Connected Services. Features vary by model. Fees & limitations apply. See toyota.com.au/mytoyota-home/connect-overview for more information.

[CS1]   Complimentary period ends 1 to 3 years (depending on vehicle model) from delivery date. Fees may apply thereafter. See https://www.toyota.com.au/connected/plans-packages. Not available outside Australia, if services disabled or terminated or after 2033/Telstra 4G sunset (whichever comes first). Dependent on 3G/4G enabled DCM, GPS signal strength, mobile network coverage and other factors outside Toyota’s control which can limit ability or functionality of system. Check your Owner’s Manual or toyota.com.au/connected for explanation of limitations. Please drive safely.

[CS26]   Fees and limitations apply. Visit toyota.com.au/connected for full T&Cs.

[CS5]   Complimentary period ends 1 to 3 years from delivery date. Fees may apply thereafter. See https://www.toyota.com.au/connected/plans-packages. Requires activated DCM (until the earlier of 2033 or Telstra 4G sunset), compatible device, app installation/connection, third party info, mobile data, Australian network reception, GPS signal, enabled push notifications and other factors outside Toyota’s control which can limit functionality. Mobile usage at user's cost. Features vary depending on vehicle model & subscription choice, and subject to change. For details see toyota.com.au/connected/connect-app

[CS8]   Not to be used as a general driver performance measure. For more details, see toyota.com.au/connected/driving-insights/recent-trips-drive-pulse

[CS9]   Vehicle Status functionality varies for different Connected Vehicle models. Please check toyota.com.au/connected to confirm functionality.